Returns & Exchanges
At NCG, we stand behind the quality of our high-performance electronics and provide a hassle-free 30-day return window for all products in their original condition. Whether you have changed your mind or received a defective unit, our team is dedicated to ensuring a swift and transparent resolution.
Initiate Your Request
Log into your NCG account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Carefully pack your device in its original manufacturer packaging, including all cables, manuals, and accessories, to ensure the product is protected during transit.
Ship to NCG
Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location, making sure to keep a copy of your tracking number.
Inspection and Refund
Once our technicians verify the item's condition at our warehouse, your refund or exchange will be processed within 3-5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing