Frequently Asked Questions
Everything you need to know about your NCG tech experience.
What kind of warranty comes with NCG electronics?
All NCG hardware products come with a standard 12-month manufacturer's warranty covering defects in materials and workmanship. Extended protection plans are available at checkout.
How long does shipping take for high-end components?
Standard shipping typically takes 3-5 business days. For sensitive electronic components, we use specialized protective packaging and offer express 24-hour shipping options for an additional fee.
What is your return policy for opened electronics?
We offer a 30-day return window. If the item is opened but in original condition, a 15% restocking fee may apply. Defective items are eligible for a full refund or exchange within the first 30 days.
Are NCG products compatible with international voltage standards?
Most of our power supplies and chargers are auto-switching (100-240V). However, we recommend checking the specific product specifications page or contacting our support team before use abroad.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number and a link to our logistics portal. You can also view real-time updates by logging into your NCG account dashboard.
Do you offer technical support for product setup?
Yes, NCG provides complimentary remote technical support for the first 90 days after purchase. You can reach our specialists via live chat or by scheduling a callback through our Support Center.